Designing Learning Experiences with the Learning Spaces Toolkit

Too often, institutions think that innovative learning environments start with a new technology, or new furniture, or new space arrangement. Not so. Innovation is sparked with insight about the human experience, about how people interact with information, space, technology, furniture, and each other. So, we need to shift our mindset from designing environments to designing experiences. The Learning Space Toolkit ( is a free resource to help institutions shift, starting withunderstanding the user through personas and their experience over time through a journey map, for example.